Look through the following list to find answers to most frequently asked questions. If you still cannot find the answer to your question or problem please contact us directly for a speedy answer.

GENERAL QUESTIONS

Who is MemberCustomerService.com (MCS)?
We provide customer support for a number of sites, products and services. All questions about any sites linked to MCS should be directed to MCS directly. MCS does not provide direct billing support. All billing questions should be directed to the billing companies directly. The list of billing companies and their contact information is listed in the contact page.

Will you mail anything to my home?
No. We have no need to send you any kind of material or info via mail. All correspondence will be sent via the email address you used to join.

I am having problems joining your site. What should I do?
Please contact us through our contact page and we can further assist you. We have three different methods of joining including by credit card, by check (US and Canada), and over the phone.

I am having problems using your Phone Billing option. What should I do? What will I be charged?
Please click here for any phone billing inquiries. Include the name of the site you are having problems joining. Your billing rate will depend on where you are calling from. You will be given the rate information over the phone when you call.

I have a question not answered by the FAQ! What do I do?
If your question is not answered here, please use our inquiry form to submit your question. You should receive a reply with in 24 hours.


TECHNICAL QUESTIONS

Which browser should I use to access your site?
We reccomend you use Internet Explorer version 6.x or higher. You can download the latest version of Internet Explorer by visiting the microsoft windows update page at: Windows Update.

I cannot access some of the content on your pages. What's the problem?
Make sure your browser is set to accept cookies. Some third-party applications might also block access to certain sections. Please disable any ad blocking utilities, firewall, or any other network management utilities when accessing our sites to avoid any potential problems.
To enable cookies in Internet Explorer click on Tools->Internet Options->Privacy(TAB). In that menu set your privacy setting to Medium.

What is a cookie? What's it used for?
A cookie is a text-only string that gets entered into the memory of your browser. It is a value of a variable that a website sets. It is used by our sites for security purposes to enable you to view member only content and for easier site navigation.

What other programs do I need to access your site's content?
We reccomend that you download the latest version of Windows Media Player. The latest version for both Windows and MAC platforms can be found at:
http://www.microsoft.com/windows/windowsmedia/players.aspx
To view the DVD content you will also need to download Quicktime version 6 or higher. The newest version of Quicktime for both Windows and MAC platforms can be found at:
http://www.apple.com/quicktime/download/
You might also need to download the latest version of flash to access some advanced interactive features such as the online games. The download of the new flash player should be triggered automatically when you visit the page which requires it. You can also find the latest version of the flash player here:
Flash Download

I can't see the video? What am I doing wrong?
Please see the previous question for all required software.

The video/audio is choppy or slow. What can I do to increase performance?
Users with less than a 56K connection do not have enough bandwidth to receive both audio and video. The software gives preference to video, therefore, you should mute your computers volume. The number one thing is to get a faster modem. Other than that, pressing the pause button increases the buffer size. The longer you pause the video, the better it will look & sound once it begins playing. You can also try to get the latest version of Media Player and Quicktime. Lastly you should think about getting a faster computer or internet connection.

How do I download pictures?
Position your mouse over the photo, click on it with the right mouse button, then click Save Picture/Image as.

I'm still having problems. What should I do?
You can contact the support department 24 hours a day through the contact page.



BILLING QUESTIONS

How do I cancel my membership?
Click here to find information about cancelling your membership. You can also call or contact the billing company directly. Your billing company is listed on yoru statement and was given to you at the time of purchase. You can also find your billing company by looking up your account information here.

What name or company will I be billed by?
Your membership will be discretely billed under the name of your selected billing company. For example, if you were billed by Jettis.

What is a Member/Subscriber ID?
When you purchase a subscription, membership, or other product, you are issued a digit order ID . You received your order ID from the online approval screen and in the email confirmation sent to you immediately after submitting your order. You should always maintain a record of your order ID and should use this number in any correspondence with a customer service representative.

How do I get information about my subscription or product purchased?
You received this information originally at purchase through email. You can also look up the information in the services page or contact your billing company.

I did not receive a sales confirmation email. Why?
A sales confirmation / receipt email is sent with each order. You must enter a valid email address each time that you make a purchase to insure that you'll receive your confirmation/receipt.

If I cancel my membership Online, will I be able to access the Website for the rest of my Trial/Monthly subscription period?
Of course you’ll have access to the website for the entire time you paid for. Cancelling your account simply stops the billing cycle, so the access is not cancelled just then, only the billing. Website access will be denied only after your access period has ended.